privacy policy

Last updated: May 15, 2025

This Privacy Policy explains how Hola (“Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our Services, make a purchase from Hola.Sa.com (the “Site”), or communicate with us regarding the Site (collectively, the “Services”). For the purpose of this Privacy Policy, “you” and “your” mean the user of the Services, whether you are a customer, a visitor to the Site, or another individual whose personal information we have collected in accordance with this Policy.

Please read this Privacy Policy carefully.

Modifications to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised version on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To enable us to provide the Services, we collect personal information about you from several sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the uses identified below, we may use the information we collect about you to communicate with you, improve the Services, comply with our legal obligations, enforce our Terms and Conditions, or protect our rights and the rights of other users.

What Personal Information We Collect

Information you provide directly to us:

· Contact Information: Name, address, phone number, email address.

· Order Information: Name, billing address, shipping address, payment confirmation, email address, phone number, and phone number.

· Account Information: Username, password, security questions, and any other account security information.

· Customer Support: Any information you choose to share with us when contacting customer service.

Some features of the Services require you to provide personal information. Failure to provide it may result in your inability to use these features.

Information about your use of the Site:

We automatically collect certain information when you interact with the Site ("Usage Data") using cookies and similar technologies. This may include:

· Device and browser information

· IP address

· How you interact with the Site

Information we obtain from third parties:

· From service providers (such as payment, shipping, and data analytics companies)

· From tracking tools such as pixels and cookies used by our partners

How we use your personal information

· Providing products and services: To fulfill the contract with you, such as payment processing, shipping, and account creation.

· Marketing and advertising: To send promotions or advertisements on or off the Site.

· Security and fraud prevention: To detect suspicious or malicious activity.

· Communication and service improvement: To provide support and enhance your experience with us.

We use cookies to improve your experience on the Site, analyze performance, and deliver personalized content. You can refuse or delete cookies through your browser settings, but this may affect the functionality of the site.

Note: Our site does not currently respond to "Do Not Track" signals from your browser.

How We Share Your Personal Information

We may share your information with third parties in the following circumstances:

· Service providers (payment, support, shipping, analytics)

· Business and advertising partners

· At your request or with your consent

· With our affiliates

· In the event of a merger, sale, or legal compliance

Categories disclosed in the past 12 months:

· Identifiers (such as name and account information)

· Order and business information

· Usage data

· Approximate location data

· Shared with service providers, partners, and affiliates.

We do not sell or share sensitive information without your consent.

Third-Party Websites and Links

The site may contain links to websites that we do not operate. Please review their privacy policies, as we are not responsible for their practices or accuracy.

Children"s Data

Our Services are not intended for children, and we do not intentionally collect information about them. If you are the parent of a child who has provided us with their information, please contact us to delete it.

Security and Retention

We use reasonable security measures, but we cannot guarantee complete protection. The length of time we retain information depends on the purposes for which it was collected, such as fulfilling requests or complying with laws.

Your Rights

You may have rights under local law, including:

· The right to access your information

· The right to erasure

· The right to rectification

· The right to data portability

· The right to refuse the sale, sharing, or targeted advertising of your information

· The right to restrict processing or withdraw consent

· The right to file a complaint or appeal

You can exercise these rights through the Site or by contacting us.

We will not discriminate against you for exercising these rights. We may require verification of your identity before fulfilling a request.

International Users

We may transfer your information outside your country (including outside the European Union). Where necessary, we rely on recognized legal mechanisms such as the EU Standard Contractual Clauses.

If you have any questions or would like to exercise your rights, please contact us at the following email address:

[email protected]

📍Riyadh, Kingdom of Saudi Arabia