Exchange and Return Policy

Refund policy

HOLA | Leather Coffee Boxes

Refund Policy

At HOLA, we pride ourselves on crafting high-quality, handmade leather coffee boxes that are customized to each customer"s specifications. Due to the bespoke nature of our products, please be aware of the following refund policy:

Customized Products:

Once payment is made for a customized leather coffee box, refunds are not accepted. Each product is carefully handcrafted to order, making it unique to your specifications.

Non-Customized Products:

If you have purchased a non-customized item and it has not yet been shipped, you may request a refund. Once the item has been shipped, refunds are no longer available.

Shipped and Delivered Items:

Once an item has been shipped and delivered, it cannot be refunded. This applies to both customized and non-customized products.

Defects and Issues:

If you receive a product with any defects, please contact PARK LANE immediately. We will work with you to find a solution, which may include a replacement or an alternative resolution suggested by HOLA.

Your satisfaction is important to us, and we are committed to ensuring that any issues are resolved to your satisfaction. If you have any questions or concerns, please do not hesitate to reach out to our customer service team